Careers At WASP Global

WASP requires a Salesperson to join their team – North West. 

WASP is a network operator that provides residential and business services to customers, and we offer high-speed Internet, voice, Wi-Fi and data products and services to keep customers connected anywhere across any device. Wasp is at the intersection of technology and entertainment, facilitating essential communications that connect residential and business customers.

We are looking for a well-groomed, presentable individual with previous experience as a sales representative. The right person will be well spoken, self-motivated and hungry for growth as opportunities are only limited to what you want to achieve.  Would you like to join a company that provides opportunities for growth, training and a warm, positive, wholesome environment? Are you a caring, loyal and honest person? If you answered yes, this is the position for you. 

Duties and Responsibilities: 

• Identify opportunities for new business to successfully generate and develop new accounts (thinking not out the box but throwing the box away)
• Drive sales of the company’s products by promoting the entire range of products and services.
• Build long-lasting, mutually beneficial relationships with clients through effective communication, continually striving to provide the best solutions to suit the individual needs of the clients. (if you are a people’s person, and passionate about customer service this will be a piece of cake)
• Have and demonstrate the requisite technical selling skills, product knowledge and understanding of pricing required to provide the best service to the client.
• Provide the client with up-to-date technical information and advice. (all about people skills which you have)
• Maintain accurate records of all sales and prospecting activities – mild OCD is a good thing…
• Maintain a comprehensive and up-to-date knowledge of all telecommunications and solutions products and technologies through training and regular review of technical documents.
• Adhere to all company’s policies, procedures and business ethics codes because you are a superstar.
• Collaborate with internal departments to facilitate client’s needs
• Ensure consistent service levels are met /exceeded
• Effectively negotiate and close deals
• Ability to responded to clients request in a professional and timeously manner telephonically and via email

Apply Here:

WASP is a network operator that provides residential and business services to customers, and we offer high-speed Internet, voice, Wi-Fi and data products and services to keep customers connected anywhere across any device. Wasp is at the intersection of technology and entertainment, facilitating essential communications that connect residential and business customers. We require a junior network engineer in Klerksdorp to assist with 1^st and 2^nd tier support.

Responsibilities and Duties:

• Troubleshooting of network faults.
• Configuration of networking equipment.
• Configuration of wireless links.
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• First line support/escalate any slow internet connectivity issues.
• Physical and Power Checks.
• Notify clients when there is an outage.
• Implement security tools, policies, and procedures as directed by the senior network engineer.
• Provide on-site and remote support to clients where needed.
• Monitor performance and resource utilization to ensure system availability and reliability.
• Provide second line support and troubleshooting to resolve issues.
• Liaising with clients to acquire information about faults and confirm resolution.
• Continuously update ticketing system and keep clients updated to ensure good client service at all times.
  
  

Requirements:

• N+ certificate.
• Good knowledge of networking.
• Knowledge of Cambium, Ubiquity (PBE’s), Mikrotik Hap routers, Unifi routers and Tenda routers would be an advantage.
• Any networking qualifications / certificates (N+, CCENT, CCNA, MTCNA etc.) required.
• Good communication and people skills.
• Honesty, integrity, patience, and a good sense of humour will be welcomed here – we believe that everyone can and should enjoy their time at work.
• Analytical and problem-solving skills.
• If you are attention-to-detail oriented, enjoy a challenge and can multi-task, this is the position for you.
• Able to converse fluently in Afrikaans.
  
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  Handling Multiple Tasks:
  The job requires multitasking and attention to detail. Can you share an experience where you successfully managed multiple tasks simultaneously in a fast-paced environment? How do you prioritize tasks to ensure efficiency and accuracy in your work?

  Client Service and Communication:
  Communication with clients is crucial in this role. How do you approach client communication, especially when dealing with network outages? Can you provide an example of a time when you effectively communicated technical issues to a non-technical audience?

  Qualification Verification:
  As mentioned in the requirements, the N+ certificate and any networking qualifications/certificates (N+, CCENT, CCNA, MTCNA, etc.) are necessary. Can you provide evidence of these certifications, and how have they contributed to your ability to perform effectively as a junior network engineer?

  Troubleshooting Network Faults:
  Describe a specific instance where you identified and resolved a complex network fault. What steps did you take to diagnose the issue, and how did you ensure minimal downtime during the troubleshooting process?

  Networking Equipment Configuration:
  Can you share an example of a time when you successfully configured and optimized networking equipment, such as routers, switches, or firewalls, to improve overall network performance? What challenges did you encounter, and how did you overcome them?

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